Where are you located?

4217 E US 40 Greenfield, IN 46140

Do I need to make an appointment to visit the showroom?

Appointments are necessary during normal business hours.

Is delivery available?

Yes, delivery is available for an additional fee based on zip code. If you require delivery within a specific timeframe or outside of office hours, an additional “premium time” charge would apply. Please call our office for charges.

Where will you leave equipment when you deliver?

We will deliver and pickup all of the equipment from a mutually convenient location on the dock or ground level floor. If equipment needs to be taken to or picked up from a specific location or different floor, additional labor charges will be assessed. Please let us know prior to delivery where you would like the items to be placed.

Are set-up and teardown of equipment included with delivery?

Set-up and teardown of tents and dance floors is already included in the pricing. Set-up and teardown of other items is available for an additional fee. Please give us prior notice if you would like our drivers to set-up or teardown equipment.

Is there an after-hours emergency phone number?

Yes, in an emergency situation after hours, you can reach us at 317-462-5841. Additional fees will apply when this number is called.

When should I place my order?

You are encouraged to give as much notice as possible in order to insure product availability. However, we will always do our best to accommodate last minute orders as well.

After I place my order, can I make changes?

Yes, adjustments can be made up until 72 hours prior to delivery. At that time, we ask for the final changes and final payment.

How much is the deposit required to place an order?

In order to reserve tents, moonwalks, concession equipment, and fountains they must be paid for in full with a credit card. All other equipment requires a 30% deposit. All deposits are non-refundable.

When is the final payment due?

For deliveries, final payment is due no later than 48 hours prior to deliver. If you are picking up at the store, you must pay for your items at that time.

What happens if there are missing items when we return?

If there are items missing from your order, we will bill you for the replacement cost of those items unless they are returned within a reasonable time frame. The amount charges depends on the quantity and type of items missing.

Can I have a quote before placing a reservation?

If you would like, you can call our sales team within business hours. We can put a quote together for your order. Please understand that no equipment is reserved until a formal reservation has been made and a 30% deposit has been received.

What methods of payment do you accept?

We accept Cash, Check.
Visa/Mastercard/Discover and American Express for a 4% Credit Card Convenience Fee.

What is the cancellation policy?

All required deposit payments are non-refundable. Within 7 business days of the scheduled event, items cannot be cancelled. Cancelled items within these 7 days will be charged to renter at rental cost.

Is there a minimum order?

No, there is not a minimum order.

Can I pick up at the store?

Yes, orders can be picked up from our warehouse. Warehouse hours are M-F 8am-5 pm Saturday Summer hours are 8am-2pm, and closed Sundays.

What is the difference between a quote and a reservation?

A quote is just that, a good representation of what the charges would be if you placed that same order. No equipment is reserved until it is converted to a reservation by placing a deposit.

What is the charge for long term rentals?

Long term rental rates are available by calling an event specialist.